Cancellation policy
Cancellation Policy
Some items in our store may be offered to you as a subscription, a pre-order or try before you buy. This cancellation policy lays out how you can change or cancel these kinds of purchases.
Subscriptions
When you purchase a subscription you'll receive repeat deliveries. These are based on the subscription duration and frequency of that product listing.
Your payment details will be stored securely and you'll be charged based on that product listing deatils.
Some subscriptions may auto-renew at the end of their duration. If you don't want to renew a subscription you can cancel it based on the subscription duration that you agreed to.
If you want to cancel or change your subscription, you can do it at any time based on your subscription duration of the product you selected. Your order confirmation emails have links to your order. You can manage your subscription from there and inside the member portal.
See our returns policy for more details on returns and refunds.
$25 Dollar Intro Trial Offer Terms and Conditions and Refund Policy
By signing up for the $25 Trial Offer ("Offer") for the &girl Membership, you receive our Intro Bag for just $25 and free shipping. It is a trial offer. After fourteen days, your full membership will renew. We bill in three month increments and the shipping is also included in the total payment amount. If you are completely dissatisfied with the &girl Membership bag and its contents during your Trial Offer you may cancel your subscription in your membership portal or by contacting our company by responding to your emails received at purchase or through our contact us page. Your email should include explict information on why you want to cancel your membership. What issues you had with the items. We will make every attempt to resolve your issues. You do have full access in your customer portal to cancel your membership independently. Your renewal will automatically charge your account fourteen days from your purchase, and you will be a member for three months. We do not offer refunds on memberships. You can still cancel at anytime in your portal or through email and we will cancel your next cycle of the memberships. If you choose to email us, do not consider your membership cancelled until it is confirmed by a customer service representative. You must receive confirmation and you will receive a confirmation email from your customer portal that your membership is cancelled. It is up to the customer to make sure their customer portal is correct and up to date with the correct membership status. You can manage independently at anytime. Your membership will renew every three months unless it is pasued or cancelled in the customer portal.
Non-Abuse of Offer:
The $25 Trial Offer is intended to allow new customers to experience our membership with confidence. Any attempts to abuse or scam the system (including but not limited to requesting early cancellations or returns with the intent to exploit the Offer) will not be tolerated. If a request to cancel is made before the bag is receiced by the customer, a return can be processed with the customer returning all the items in the membership bag. All items must be returned for a return to be issues.To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. Onced the items are received back to My Petite & Me in good condition, we will cancel the membership. The $8 return fee for shipping will still apply for this return. Canceling after the bag has arrived, then a customers must provide in writing with details to a representative of the quality issues and/or fit issues. Cancellation will be provided for those that have proven a true dissatisfaction and after attempts an inability to resolved the issue. Attempts to misue dissatisfaction or fit issues will not be tolerated. If there is a discrepency between the customer and the company about the intregrity of their claim, the company will still offer the return of the first month in exchange for cancellation of the memebrship. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. The $8 return fee will apply.
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Renewal: After 14 days of pruchase your membership will automatically renew at the regular subscription rate. We bill on a three month cycle and the shipping for all three months is included in this price. You may cancel at any time, but we do not offer refunds after renewals. If there is a sizing issue, we can try to resolve with a store credit.
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Changes to Terms:
We reserve the right to modify or discontinue the $25 Trial Offer at any time. Any changes to these terms will be communicated to you promptly via email.
By participating in this Offer, you acknowledge and agree to these terms and conditions.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. Reported damages will not be accepted after 72 hours of delivery notification. But we will always take time to speak with you if you need to discuss, please reach out on our contact page and we will get back with you.
Exceptions / non-returnable items
Certain types of items cannot be returned, like monthly membership items, holiday items, custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on final sale items or gift cards.
Pre-orders
When you purchase a pre-order, you are buying an out-of-stock or soon-to-be-available product not yet in inventory. We may collect payment, and place the instock date in the product description for your monitoring. You will receive updates on items. These preorder products will be fulfilled at a future date. o
You can cancel a partially paid pre-order order that has not yet been fulfilled. If the order has been fulfilled, then you can't cancel the order, but you can request a full or partial refund. See our returns policy for more details on returns and refunds.
Try before you buy
When you purchase a try before you buy item, we authorize your payment method before fulfilling the order. You will have a certain amount of time to decide if you want to keep the item. Once the time period has passed, if you have not returned the item, we will charge your payment method for the full amount.